Log files

[Lyonel]

Morning,

I have a couple of questions regarding log files:

- What is the lifespan of a single log file?

- Where can I access a previous log file?

When I use the log file viewer, it only searches within the current log file it seems. Indeed, when I download the log file I can see on the first row a reference to where is stored the previous log file. But the web screen does not access it.

[TrevorKillick]

@Lyonel

Log files are kept on each instance for up to 24 hours and are automatically archived at Midnight UTC which is the log file line you see.

Currently we do not have a mechanism to expose archived log files to our customers, they are kept as part of our Backups so they are not lost.

Kind Regards

Trevor Killick

[Lyonel]

Thanks @TrevorKillick!

In this case, what would be the best way to access an archived log file? Should I raise a support call?

[Victor]

@Lyonel may I ask why you need to access an archived log file?

[Lyonel]

@Victor just to find out why a BPM did not start on creation of a few requests... making sure there is nothing I can do on my side before logging a call with you guys

[Victor]

@Lyonel I really like when customers try to help themselves but on this occasion I think is best to raise it with our support team  

https://www.hornbill.com/support/?request/

[Lyonel]

Fair enough @Victor I shall raise a call then

[Victor]

@Lyonel you should have received some email regarding the issue you experienced. Just an FYI in addition to the emails, this is what is (or was) happening with the change requests you mentioned: