Martyn Houghton Posted March 1, 2018 Share Posted March 1, 2018 The email visibility drop down from the bottom right hand corner of the email action in the Service Manager request window, appears to have disappeared since applying build 1145 to 1149, so we are no longer able to select the appropriate visibility. Can this be reinstated as a matter of urgency or advise if this is now controlled by some configuration setting. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted March 1, 2018 Share Posted March 1, 2018 @Martyn Houghton we're looking into this... For the time being you should be able to change the visibility of the email action from the timeline... Link to comment Share on other sites More sharing options...
Victor Posted March 1, 2018 Share Posted March 1, 2018 @Martyn Houghton seems to be affecting only users with "Super User Role", everyone else should not be affected... Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 1, 2018 Author Share Posted March 1, 2018 @Victor Thanks, that does seem to be the case and also seems to be a trend with a few of the issues with these recent service manager releases. Cheers Martyn Link to comment Share on other sites More sharing options...
Claire Holtham Posted March 8, 2018 Share Posted March 8, 2018 Morning, @Victor, is this still an issue please? We're looking at applying builds 1145 to 1156. It doesn't look like a major issue, but I'd like to know if it's been rectified, or if I should give our Super-users the heads up. Regards, Claire Link to comment Share on other sites More sharing options...
Victor Posted March 8, 2018 Share Posted March 8, 2018 @Claire Holtham Good Morning! Yes, it has been rectified in 1150. I see that, unfortunately, the release notes failed to mention this... oops, sorry Link to comment Share on other sites More sharing options...
Claire Holtham Posted March 8, 2018 Share Posted March 8, 2018 No problem! Thanks for letting me know (swift as always) - Muchos Gracias Link to comment Share on other sites More sharing options...
Victor Posted March 8, 2018 Share Posted March 8, 2018 De nada! Link to comment Share on other sites More sharing options...
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