Adding Connections does not refresh Email Connections

[Martyn Houghton]

Often when sending an email from the request in Service Manager, I will open the email action, discover that not all the connections are present, so then change to the connection action tab.

I add the connections and then return to the email tab, but this has not picked up the new connections and have to do a refresh/re-load of the page to get the connections to be available in the email tab. Is it possible to get this to refresh automatically when re-opening the email tab.

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

Thanks for your post.  I have not been able to replicate this yet and seems to work for me without a refresh.  Could you let me know which internet browser you are using?

Regards,

James

[Martyn Houghton]

@James Ainsworth

It seems to be intermittent, but happens more often if you are working on multiple tabs and switching between numerous calls , so it could be something to do with the page session timing out.

I am using Chrome.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

The issue occurs if you open the request, then open the email action. At this point you realise that connections have not been added.

Then click on the connections action to add them and then click on the email action again.

I suspect as the email action was cached in session already, it does not pick up the fact their are now new connections, so if there where no Impacted/Interested connection before the option will not be their to choose, unless you refresh the page.

Cheers

Martyn