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Showing results for tags 'amend'.
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Whilst checking on some anomalies in our SLA reports, where 'Within Fix' and 'Within Response Time' are reporting as 'Not Set', we have discovered it is possible to amend the Service Level on a request by selecting only the from 'Available Service Level Agreements'. Only have to select from the 'Available Service Level Agreements' and complete the mandatory 'Reason' field. 'Service Level' is not mandatory. Surely this should be mandatory? Cheers Martyn