Inbound routing rule ticket update doesnt email customer

[clampj]

 

Learnt a lot though so I'll accept the madness.  Ok so this is now all working but rather than SM handle the comms back to the user, I have the powershell script do it instead.  I wanted to avoid this in order to keep the powershell as light as possible and its easier to format the email in the SM template email editor rather than in powershell code.

Anyway, we go live with it today so I'd just like to say thanks @Victor and @Dan Munns for your help and keeping me sane(ish).

J