Hi Steven,
So here's a copy of my progressive capture overview:
The 'Department' Field Type is a 'Dynamic Drop Down Select Box' using a list I created with all our main departments:
As you can see, I have then included 'Conditional Fields - Departments' next in the Progressive Capture and followed your example which works perfectly when creating a ticket as a customer. However, I have a couple of questions:
1. Is there a way to remove the 'not answered' questions below as these appear in the ticket:
2. I can't see the sub department name on the form summary as part of the ticket as an Analyst or Customer:
I appreciate these are probably quite straight forward tweaks to make but this is all pretty new to me!
Hope you can help.
Thanks again,
Dan