Change Customer Button on Request

[dconagh]

Hello,

I would like to be able to change the Customer on a request after it has come in via our auto responder but the button is disabled so that I can't click on it.

Is anyone able to point me in the right direction for enabling this button please?

I can remove a customer but then I don't get the option to add a new one in or I am not sure how.

Any help would be much appreciated.

Thank you,

Dan

[James Ainsworth]

Hi @dconagh

Thanks for your post.

The Customer icon for this action will be grey in colour and the Change Customer button disabled until a customer has been selected using the Subscriber Search.  As a request will already be associated to a Service, the subscriber search will only return customers that have access (subscribed) to the service that this request was raised against.

Let us know if that helps,

Regards,

James