Jump to content

Change Customer Button on Request


Recommended Posts


I would like to be able to change the Customer on a request after it has come in via our auto responder but the button is disabled so that I can't click on it.

Is anyone able to point me in the right direction for enabling this button please?

I can remove a customer but then I don't get the option to add a new one in or I am not sure how.

Any help would be much appreciated.

Thank you,


Hornbill request for customer button.png

Link to comment
Share on other sites

Hi @dconagh

Thanks for your post.

The Customer icon for this action will be grey in colour and the Change Customer button disabled until a customer has been selected using the Subscriber Search.  As a request will already be associated to a Service, the subscriber search will only return customers that have access (subscribed) to the service that this request was raised against.

Let us know if that helps,



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...