Steve Giller Posted March 6, 2018 Share Posted March 6, 2018 This isn't happening regularly, but it has happened a few times. There seems to be no pattern to it, although it does appear to be affecting one particular service. The email is valid, and once I've been alerted to the error the process restarts without any problem. The error log for the most recent occurrence is: 983985 2018-03-06 14:44:54 error comms 4712 FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 341/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013 983984 2018-03-06 14:44:54 error perf 10400 apps:notifyEmailCustomer() Method call results: failure (297684992 B, 14258 ms, 2064 kB, 0 ms, 0 kB) Slow API response!!! 983972 2018-03-06 14:44:54 error scripts 10400 nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 341/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013 983971 2018-03-06 14:44:54 error scripts 10400 nodeName: API Call: Send Template Message; nodeId: 2dd7c0a5-616d-4782-b980-776ce137ee62; "EspMethodCall:invoke: Operation[mail:sendEntityTemplateMessage] Failed to get template '\/apps\/com.hornbill.servicemanager\/entities\/Requests\/template\/mail\/dcEstatesIncidentLogged.templatetemplate.xml'. Error:" 983970 2018-03-06 14:44:54 error comms 10400 Operation[mail:sendEntityTemplateMessage] Failed to get template '/apps/com.hornbill.servicemanager/entities/Requests/template/mail/dcEstatesIncidentLogged.templatetemplate.xml'. Error Link to comment Share on other sites More sharing options...
Steve Giller Posted March 6, 2018 Author Share Posted March 6, 2018 If it helps, Request SR00021632 was the last one with this issue. Link to comment Share on other sites More sharing options...
Guest Posted March 6, 2018 Share Posted March 6, 2018 @DeadMeatGF This looks like it may need to be raised as an incident for us to investigate and update you regarding the findings on your particular instance. Being a Premier Success customer, could you raise this on the webform https://www.hornbill.com/support/ Regards Pamela Link to comment Share on other sites More sharing options...
Steve Giller Posted March 6, 2018 Author Share Posted March 6, 2018 Issue logged. Link to comment Share on other sites More sharing options...
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