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Sporadic issue finding email template


Steve Giller
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This isn't happening regularly, but it has happened a few times. There seems to be no pattern to it, although it does appear to be affecting one particular service.

The email is valid, and once I've been alerted to the error the process restarts without any problem.

The error log for the most recent occurrence is:

983985 2018-03-06 14:44:54 error comms 4712 FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 341/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013
983984 2018-03-06 14:44:54 error perf 10400 apps:notifyEmailCustomer() Method call results: failure (297684992 B, 14258 ms, 2064 kB, 0 ms, 0 kB) Slow API response!!!
983972 2018-03-06 14:44:54 error scripts 10400 nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 341/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013
983971 2018-03-06 14:44:54 error scripts 10400 nodeName: API Call: Send Template Message; nodeId: 2dd7c0a5-616d-4782-b980-776ce137ee62; "EspMethodCall:invoke: Operation[mail:sendEntityTemplateMessage] Failed to get template '\/apps\/com.hornbill.servicemanager\/entities\/Requests\/template\/mail\/dcEstatesIncidentLogged.templatetemplate.xml'. Error:"
983970 2018-03-06 14:44:54 error comms 10400

Operation[mail:sendEntityTemplateMessage] Failed to get template '/apps/com.hornbill.servicemanager/entities/Requests/template/mail/dcEstatesIncidentLogged.templatetemplate.xml'. Error

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