Daniel Nespoli Posted March 5, 2018 Share Posted March 5, 2018 Since upgrading to the latest version of Service Desk Manager the Robin Robin which is set up within our Business Process is only raising tickets to one of our analysts instead of evenly distributing them out. No changes to the Business Process have been made. This has only occurred since upgrading to v1150. Thanks, Dan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 5, 2018 Share Posted March 5, 2018 @Daniel Nespoli We too are experiencing the same issue on SM 1150, with no changes to our BPM's. @Victor Is this a known issue? Cheers Martyn Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 5, 2018 Share Posted March 5, 2018 Hi @Daniel Nespoli @Martyn Houghton I am currently investigating this issue. I Will get back to you asap. Regards Armando Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 5, 2018 Share Posted March 5, 2018 Hi @Daniel Nespoli @Martyn Houghton this issue has been fixed and its available on the new version of Service Manager , just released. Please let me know if you experience any other problem. Regards Armando Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 5, 2018 Share Posted March 5, 2018 @ArmandoDM Thanks, we will look to apply the Service Manager release 1151 tonight. Cheers Martyn Link to comment Share on other sites More sharing options...
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