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Incorrect 'Select Sub-status' options


Ann-MarieHolloway

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Good Morning,

We appear to have received a number of 'Select Sub-status' options since the updates on the weekend.  Unfortunately, they all appear to relate to Change Requests, rather than Incidents or Service Requests

image.thumb.png.9b55702cdcb912f7c65196a8943cfd11.png

Would it be possible to amend this, so that we can place calls on hold for a specific amount of time?

Many Thanks

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Hi @Ann-MarieJones

Following on from the above post by @Victor you may be seeing them if they have been configured by your colleagues to be globally shared statuses rather than just being restricted to one request type or service.  If you need any details on the configuration either globally or by service the details can be found in these links.

https://wiki.hornbill.com/index.php/Global_Request_Sub-statuses

https://wiki.hornbill.com/index.php/Request_Sub-statuses

Regards,

Dave.

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