Incorrect 'Select Sub-status' options

[Ann-MarieHolloway]

Good Morning,

We appear to have received a number of 'Select Sub-status' options since the updates on the weekend.  Unfortunately, they all appear to relate to Change Requests, rather than Incidents or Service Requests

Would it be possible to amend this, so that we can place calls on hold for a specific amount of time?

Many Thanks

[Victor]

@Ann-MarieJones - we (Hornbill) do not make this kind of changes, we never touch customer data... if they appeared now, maybe one of your colleagues created them? Can you check this, please?

[David Hall]

Hi @Ann-MarieJones

Following on from the above post by @Victor you may be seeing them if they have been configured by your colleagues to be globally shared statuses rather than just being restricted to one request type or service.  If you need any details on the configuration either globally or by service the details can be found in these links.

https://wiki.hornbill.com/index.php/Global_Request_Sub-statuses

https://wiki.hornbill.com/index.php/Request_Sub-statuses

Regards,

Dave.

[Ann-MarieHolloway]

55 minutes ago, Victor said:

@Ann-MarieJones - we (Hornbill) do not make this kind of changes, we never touch customer data... if they appeared now, maybe one of your colleagues created them? Can you check this, please?

Thank you gentlmen, I will make some enquiries and see who has been playing with our configuration

[Ann-MarieHolloway]

Good Afternoon,

This thread can now be closed.  The source of the change has been located.

Many Thanks