Ann-MarieHolloway Posted January 23, 2019 Share Posted January 23, 2019 Thanks for the update, it looks like our leaver/starter BPMs could be affected by this as they have the Error Xmlmc method invocation failed for BPM invocation node 's1/flowcode-dd25eaf0-ba90-44c5-4536-27690c47120a': 0200 apps notifyEmailExternalAddress FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailExternalAddress): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 303/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013 Once the first activity is resolved. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted January 23, 2019 Share Posted January 23, 2019 @Ann-MarieJones You are on a different pod so the changes were not applied to your instance. I will ask our Support team to contact you seperatly. Kind regards 1 Link to comment Share on other sites More sharing options...
Victor Posted January 23, 2019 Share Posted January 23, 2019 @Ann-MarieJones - as you noticed we have created a separate thread for the issue you reported as it is not related to the issue discussed in this thread: The reason for the error you encounter is specified in the error message: "The email template specified is invalid. Please contact your Hornbill Administrator.". This means in your process, you have an email node configured with a template that is not valid. My advice is to review your process configuration and ensure all email nodes are using valid email templates. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 24, 2019 Author Share Posted January 24, 2019 Thank you @Victor, I have taken a look at the business process for New Starter and Staff Leaver process, as these are the BPMs with the errors. The error occurs once the 'Review the details supplied' Activity is completed and the email node that follows is 'Email Multiple External Addresses' I have checked the email templates in Admin and can see they haven’t been updated since 28/09/18 and are still valid. I have also checked the email recipients and they are live mailboxes .An example call is Any advice is greatly appreciated. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 24, 2019 Author Share Posted January 24, 2019 p.s. I have also tried hitting the 'retry the last step' icon but then receive the error 'Failed to get a connection to the server: 10.4.25.13 Link to comment Share on other sites More sharing options...
Victor Posted January 24, 2019 Share Posted January 24, 2019 @Ann-MarieJones - strange, I will have a look at that BP configuration and the error ... Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 24, 2019 Author Share Posted January 24, 2019 Thank you @Victor Link to comment Share on other sites More sharing options...
Victor Posted January 24, 2019 Share Posted January 24, 2019 @Ann-MarieJones - there seems to be an issue with some of the email template files in your instance, I have asked our infrastructure team to check this. I'll come back to you on this as soon as possible. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 25, 2019 Author Share Posted January 25, 2019 Thank you @Victor much appreciated. Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @Ann-MarieJones - just a quick FYI, to fix this issue we would need to stop a service in your instance (the indexer service) for a few seconds so we can start the maintenance work at 17.30. You might notice some issues for a very short/brief period of time but usually, this should go unnoticed... Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @Ann-MarieJones - the issue which caused the process to fail when sending the email has been fixed. I have also restarted the process on SR00016743 successfully. I am also doing some more work which will hopefully fix the searching issue you raised in a separate thread. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 28, 2019 Author Share Posted January 28, 2019 Hi @Victor that is great news, thank you for your assistance. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now