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Email template not loading when using email action in requests [RESOLVED]


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Posted

@Victor We had the issue also, this morning but following your last update, I have tested and Emails are now loading successfully on our instance.  
Sadly, although it is working for me, it isn't working for other users.  Only difference is that I have Supervisor Riights.

 

Posted

@m.vandun - I don't see any issue from our end. Can you please generate an API key for the admin account and PM me the key so I can have a look in your instance?

@Lyonel - same, I don't see any issue, would you mind sending me some more details?

Posted

@carlt - can you give me a request reference example where you tried and the issue occurred? I need to have a look at this first hand because everything else I have is telling me there is no issue :(

Posted

@Victor all good for us after your post:

42 minutes ago, Victor said:

All instance should have been fixed now. Is there anyone who still has the issue?

 

Posted

image.png.bc0c28988278e7dc9747f3ac86da6284.png

@Victor It is not working for approx. 90% of my work force.  When they click on the Email icon, it does not populate the Subject Line or the rest of the Template (with Greeting, Salutation or Footer). Screen shot example provided.

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