m.vandun Posted January 25, 2019 Share Posted January 25, 2019 Hi, Since this morning the email is not loading correctly. Removed cookies etc. Still no change. We have this on multiple systems. Link to comment Share on other sites More sharing options...
HHH Posted January 25, 2019 Share Posted January 25, 2019 +1. Variables are not correctly applied to the email Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @m.vandun @HHH - we're fixing this Link to comment Share on other sites More sharing options...
Jeremy Posted January 25, 2019 Share Posted January 25, 2019 @Victor we have having the issue that when logging jobs via email the BPM's are not being picked up Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @all We are working to have the issue fixed. Please bear with us. Will update as soon as possible. Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @HHH - your instance should be ok now, @everyone_else we working to fix them... Link to comment Share on other sites More sharing options...
Jeremy Posted January 25, 2019 Share Posted January 25, 2019 Further to this, guess it related there are no BPM's listed in our instance... You probably already know this Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @Jeremy - yes, we know. Fixing it...... Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @m.vandun - your instance should be working fine. Do you still have the issue? Link to comment Share on other sites More sharing options...
Lyonel Posted January 25, 2019 Share Posted January 25, 2019 same here Link to comment Share on other sites More sharing options...
sprasad Posted January 25, 2019 Share Posted January 25, 2019 @Victor We had the issue also, this morning but following your last update, I have tested and Emails are now loading successfully on our instance. Sadly, although it is working for me, it isn't working for other users. Only difference is that I have Supervisor Riights. Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 All instance should have been fixed now. Is there anyone who still has the issue? Link to comment Share on other sites More sharing options...
Lyonel Posted January 25, 2019 Share Posted January 25, 2019 @Victor yes Emails, BPMs are working again Link to comment Share on other sites More sharing options...
m.vandun Posted January 25, 2019 Author Share Posted January 25, 2019 @Victor Still having the same issue. Link to comment Share on other sites More sharing options...
Jeremy Posted January 25, 2019 Share Posted January 25, 2019 Yess all fine for us, thanks for your quick resolution. Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @m.vandun - I don't see any issue from our end. Can you please generate an API key for the admin account and PM me the key so I can have a look in your instance? @Lyonel - same, I don't see any issue, would you mind sending me some more details? Link to comment Share on other sites More sharing options...
carlt Posted January 25, 2019 Share Posted January 25, 2019 @Victor email not loading for us too Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 Ok, I need a bit more information, I simply do not understand what is not loading ... Link to comment Share on other sites More sharing options...
carlt Posted January 25, 2019 Share Posted January 25, 2019 @Victor same as m.vandun in the 1st post Select the email option in the request and it's not populating the editor with the template Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @carlt - can you give me a request reference example where you tried and the issue occurred? I need to have a look at this first hand because everything else I have is telling me there is no issue Link to comment Share on other sites More sharing options...
Lyonel Posted January 25, 2019 Share Posted January 25, 2019 @Victor all good for us after your post: 42 minutes ago, Victor said: All instance should have been fixed now. Is there anyone who still has the issue? Link to comment Share on other sites More sharing options...
carlt Posted January 25, 2019 Share Posted January 25, 2019 @Victor SR00344127 Link to comment Share on other sites More sharing options...
sprasad Posted January 25, 2019 Share Posted January 25, 2019 @Victor It is not working for approx. 90% of my work force. When they click on the Email icon, it does not populate the Subject Line or the rest of the Template (with Greeting, Salutation or Footer). Screen shot example provided. Link to comment Share on other sites More sharing options...
Martin.bowman Posted January 25, 2019 Share Posted January 25, 2019 @VictorHi Victor, This is still not working for our users. It is this setting that is not populating the window after clicking the email icon. It is working for myself and a few others. Link to comment Share on other sites More sharing options...
Victor Posted January 25, 2019 Share Posted January 25, 2019 @carlt @sprasad @Martin Brown @m.vandun - we found an issue when loading the email template in the email editor on requests. It only seem to affect certain users. We're working through it... Link to comment Share on other sites More sharing options...
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