HGrigsby Posted April 8 Share Posted April 8 Hi I have noticed a few times in the last week where a ticket will give an error and the suspended process has stopped at an Lock/Unlock actions node, If I Click on "restart the last step" it does restart. This has happened on a few different tickets and catalog items and most work fine. All the business processes have the same "Show Resolved Action" Any suggestions? Helen Link to comment Share on other sites More sharing options...
Jacopo Carraro Posted April 9 Share Posted April 9 I am having the same issue on our workflows, and not only on lock/unlock actions, but also for suspend actions. The error you have shown is exactly the same as mine, and it started to happen after the new patch. If I restart the workflow manually, it then works. Support was unable to pinpoint the exact issue, does anyone have a solution for this? Thanks. 1 Link to comment Share on other sites More sharing options...
Estie Posted April 10 Share Posted April 10 We are also experiencing this issue with a suspend node in one of our workflows. I am awaiting updates from support via the ticket I have raised. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted April 10 Share Posted April 10 19 hours ago, Jacopo Carraro said: does anyone have a solution for this? Currently the only available workaround is to restart the failed Workflow. We appreciate this is not ideal as it requires manual intervention and only a select few Users will have that capability, which is why we are investigating this as a priority. We will post back here when we have further information so that anyone without a Support Incident raised can see the progress. 3 1 Link to comment Share on other sites More sharing options...
Jim Posted April 10 Share Posted April 10 For some reason in the past few days processes that have worked perfectly for the past year have started throwing this error, along with suspend and wait for attachments also. Has anyone else noticed this behaviour? ..the weird thing is I don't even have to fix them, just resume the process and it all goes green Link to comment Share on other sites More sharing options...
Berto2002 Posted April 10 Share Posted April 10 @Fizza FYA Link to comment Share on other sites More sharing options...
katy_palmer Posted April 11 Share Posted April 11 We are also experiencing this issue and are hoping for a resolution soon Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted April 19 Share Posted April 19 I'm seeing this as well; in addition, autotasks which update a suspend condition are now no longer having an effect on the workflow; I have to manually resume them after the autotask has updated the condition. Link to comment Share on other sites More sharing options...
HGrigsby Posted April 22 Author Share Posted April 22 Hi Is there any update on when this might be fixed? It's stopping quite a few of our tickets. Thanks Helen Link to comment Share on other sites More sharing options...
Mike Hillman Posted April 23 Share Posted April 23 We're seeing this too, although not very often as yet - last occurred at the end of last week Link to comment Share on other sites More sharing options...
Berto2002 Posted April 24 Share Posted April 24 We've started seeing this now also. Hoping for a patch on this or faster-than-usual release. This is similar to the issue with the Suspend for Asset. These two issues are starting to create the perception in the user base that the product is getting unstable. 2 Link to comment Share on other sites More sharing options...
Mike Hillman Posted April 24 Share Posted April 24 On 23/04/2024 at 10:39, Mike Hillman said: We're seeing this too, although not very often as yet - last occurred at the end of last week I've now had several other instances of the workflow crashing on Lock Actions over yesterday and today Link to comment Share on other sites More sharing options...
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