We are currently using Feedback requests (with an expiry of 10 days) but we would like to enhance that.
Currently every request that is closed triggers a Feedback Request but we would like to reduce traffic to users and, hopefully, increase their response by only sending one feedback request to a user in any 20 day period.
But how would we do that?
How would we identify if a user has received a Feedback request in the last 20 days or not?
Achievable through BPM?