mmensah

Dear Community, I've been testing some workflows and just as I got to concluding them I discovered a fairly large problem. The system has failed to recognise the selected test area teams for human task assignment, so far i've tested 2 teams, "BS - Test SI" & "TEST IT" and nothing has worked.(See images below) I even made copies of tests that were previously successful from last week and they've produced the same result. (See images below) Please see below for error messages and human task node assignment settings. Can someone please advise me on where I or the system may have gone wrong? I'm unable to complete further testing until this is revolved. Kind regards, Martin Mensah

Hi Steve, The process definitely recognises the fields because the authorisation messages pull out the values with no problem in the same process. Please see attached: an email referencing missing values & the subsequent authorisation email that doesn't. Kind regards, Martin

Hello Everyone, i recently developed an upgrade to an existing workflow but i discovered that this workflow has historically been failing to port over custom fields, affecting some of the emails and the summary content. i've managed to fix the summary content problem, however the issue of missing custom field in the emails is still prevalent. Please see the attached screenshots of this workflow, does anyone know where i'm going wrong with this?

Thanks Steve, i'll try that and let you know what happens

Hello James, Yes this is what i mean

Hello Everyone, I'm working on a build that's supposed to open multiple linked requests in parallel whilst staying open until all of the linked requests have been resolved, however i've come across multiple issues achieving this. i've used HB automation nodes to to "suspend" and "wait for linked request resolution", however once i've resolved the linked requests in testing, the master request still remains open please can somebody clarify where i'm going wrong here? Many thanks in advance for your help! Martin Mensah

Hello Everyone, i've been trying to create an a workflow authorisation that uses get user details as the main reference point for the email, however, when i test the workflow, it keeps giving me a go to if error. Can anyone please tell me where i'm going wrong with this? Kind regards, Martin Mensah

I accidentally renamed a bpm to another one of the same name - is there any way to recover it?

Hi Neil, Thanks for your assistance but unfortunately, none of these solutions have worked for me, all the fields are empty. I did find another table in the entity explorer called h_sm_request_approvers, however, the table dropdown in the report wizard doesn't display it as an option. Is there a particular reason for this?

Hello all, I'm trying to produce a report on all approvals sent and the table I've been trying to use is h_bpm_email_approvals, and unfortunately, it has proved fruitless when extracting relevant info i.e. "sent from" & "sent to" etc as these designated fields end up blank, is there a more effective table or method to extract such information? Many thanks in advance, Martin Mensah

Dear Hornbill Community I'm consistently having trouble getting the system to update or display custom fields, what's more is that it only seems to be affecting me in my organisation, any email template I create will show the bare bones code (please see attachment), despite other working perfectly. Has anybody come across this issue? If so how can i rectify it? Kind regards, Martin Mensah

Dear Hornbill Community, I've been trying to make use of the impact assessment function, I like it because it allows my organisation to make questions weighted to create questionnaires. The problem I'm having is that wile the assessment pulls through on the BPM, it fails to show on anything else when try and upload it into a custom field for email & external authorisations, it just shows the Impact Level. (High, low, etc) Could anyone advise me on where I'm going wrong? Kind regards, Martin Mensah Business Analyst LBWF