mmensah
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api API Connection failure is pointing to the Hornbill API endpoint
mmensah replied to mmensah's topic in Service Manager
Hi Jim, The end goal of this test was for it to log a request in my testing team on the platform, please see below: -
Hello Everyone, I've been trying to explore hornbill's API capabilities to connect power automate. I followed the instructions to set up a flow, and Power Automate had no issue with the json references, but the test still failed. Upon reading the failure output i noticed the error messages are the same as the message you see when you browse the endpoint url, suggesting the the problem is with the endpoint. How would i go about rectifying this?
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gotoif Process works perfectly in Test area, Immediate goto if error in Prod
mmensah replied to mmensah's topic in Service Manager
Hello Everyone, I copied the InCap and repointed the necessary branches and that seems to have resolved the issue. Thank you both for your help. -
gotoif Process works perfectly in Test area, Immediate goto if error in Prod
mmensah replied to mmensah's topic in Service Manager
Hi Steve, i originally used no match in the decision branch, but testing showed that requests kept defaulting to the no match option so i opted to use this method and it seemed to work. please see the contents below and the field the condition is based on -
Dear Hornbill Team, I've made and successfully tested a devlopment for my department's recharge process in the test area of the platform. However when I made a copy of the process & and repointed the mailboxes and teams nodes to the live platform areas, every request ive made immeadtely has a goto if error in the 1st stage despite it being a simple yes/no decision. With the exception of repointing mailboxes and teams, no other change has been made to the process. Please can comeone clarify why this is happening as it seems that theres something about the live platform that's hindering it from recognising a decision match? Please see the images attached of the working test version and the failing live version of the process in action.
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Uploaded Request Profile Codes, but dropdowns are empty
mmensah replied to mmensah's topic in System Administration
All resolved now thanks- 2 replies
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- template
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Hello All, I wanted to update the request profile codes for an intelligent capture that uses the Category node, I followed the instructions in the template and while the list appears in the request profile codes section, it doesnt appear in any live forms. Please can someone tell me where im going wrong here?
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Good Afternoon All, I have a process that is supposed to await resolution before status change & closure. However, when the test call reached that stage, no resolution button is visible (Should be left of the X) Please can someone tell me where im going wrong here? Kind regards, Martin Mensah
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- resolution text
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Hi Steve, That's sorted it, I was using the code as opposed to they key for the variable value. Many thanks for your help with this.
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- closure category
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Hello Steve, ive got this node in place but the results are still the same, any idea where i'm going wrong?
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- closure category
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Hello Everyone, I've been trying to update a workflow to make resolutions and closure categories mandatory via a human task using a combination of simple lists and Hornbill automation nodes to the closure category.Updating the resolution text has worked, however i've had no luck updating the closure category in this manner. Please can someone advise me on whether its possible to update the closure categories without clicking the resolution box and if so, how Kind regards, Martin Mensah
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- closure category
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Just writing to say it's affecting our organisation too
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In the most recent update (3107), there was mention of an update to "Allow questions that are hidden on Intelligent Capture to also be hidden from request details when viewing in the portals {CH00181788}" I haven't seen any other documentation on this or new options in the intelligent capture platform. Has anyone been able to access this feature? if so, how do I activate it? Kind regards, Martin Mensah
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- service manager
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Hi Everyone, Just following up, did anyone have a solution for this issue?
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- missing functionality
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