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Harry Hornbill

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Harry Hornbill last won the day on December 21 2017

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About Harry Hornbill

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  1. Hello Everyone The latest build of Hornbill iBridge Content Pack (170) has been released to live. Change Log for this release are as follows: Fix Hornbill iBridge Content Pack - Get Next Date Utility. Fixed issue with Wednesday as next date.
  2. Hello Everyone The latest build of Hornbill ESP (3348) has been released to live. Change Log for this release are as follows: New Added new API's to support document prescribed reading functions. (library::prescribedReadingRequest, library::prescribedReadingConfirm)Added discovery of installed packages for LinuxAdded new operation admin::groupGetList2 which provides more control over the list contents in relation to querying the hierarchical structureAdded new API library::documentGetReadingPrescriptions which returns the list of reading prescriptions for a given documentAdded new API's to support document prescribed reading functions. (library::prescribedRradingRequest, library::prescribedreadingConform)It is now possible to set a Minimum Password Age for the user password profile, using the new 'security.user.passwordPolicy.passwordMinimumAge' system settingThere is a new operation admin::userClearPasswordHistory that will clear the password history for the specified.There is a new operation admin::userPasswordExpire that when called will expire the password the specified account, causing the user to be prompted to change their password the next time they log inA new system setting 'security.user.passwordPolicy.passwordBlockHistoricCount' has been added that allows you to set the password history checks for the user password policy.A new system setting 'security.user.passwordPolicy.passwordExpires' has been added that allows you to set the password expiry days for the user password policy. If set to 0 (default) then the system will not expire passwordsIt is now possible when using Hornbill local authentication to set passwords to expired.Change Groups now include a new flag allowing you to indicate if the group forms part of your organisational hierarchyThe operation admin::groupGetInfo now returns a property to indicate if the group has child groups associated with it.Expanded library::documentGetList which allows you to get a list of documents that have been prescribed to you for reading
  3. Hornbill Platform Quarterly Feature Update 2020 Q1 and Q2 We kicked off the first half of 2020 with several exciting new features and functionality across various aspects of the Hornbill Platform. This summary introduces a number of the key ones and a short description of where to go to configure them. Progressive Capture Business Process Portals Progressive Capture Workflow   Multiple 'Add Attachments' forms can now be used in a Progressive Capture There are many scenarios where there may be a requirement to add multiple, specific attachments when raising a request. Whether this is a Change Request which requires both a formal Implementation and Test plan, or a New Starter request where several forms and confirmations need to be added, it's something the Hornbill Community have been requesting more and more. Previously, to achieve this, end users have one attachment form where they would be expected to attach ALL documentation they have at that point in time. With this new feature, the Progressive Capture can be completed to include several "Add Attachment" forms - and used together with the prompt text options during the configuration, it can be set up to clearly guide the user on what needs to be provided and when. Learn More   New data provider called 'Search All Users (Include user Id in display)' available in Progressive Capture   Hornbill has previously offered a smart feature where any drop down list in Progressive Capture can dynamically be populated with all currently active users in the system. This has a multitude of purposes when combined with Progressive Capture to perform various automations. One of the potential issues that has been noticed is if two people have the same name(handle) in Hornbill, it can be difficult to tell which is the correct one to select. To alleviate that issue, a new option has been introduced called "Search All Users (Include user Id in display)". This simply includes the unique User ID of every user next to their name, which can aid in ensuring the right person has been selected.  Learn More   Business Process Workflow Auto Tasks can now be configured and associated to Custom Buttons One of the major features to be released this year, which has already added a new level of flexibility for many Hornbill subscribers, is the introduction of Auto Tasks. Auto tasks are a single action or series of actions that can be invoked from a custom button from relevant entity views (currently within a Request view, an Asset view and a Document view). They are very similar to Business Processes in their configuration and which actions be automated. However they are instantaneous - that is, they can be called at any point (even as part of an existing Business Process) and are designed to execute, run and end. So there is no concept of Stages, Checkpoints, Human Tasks or Suspend Nodes - the Auto Tasks runs the automation and completes immediately.A great example of how this works (which is covered in far more detail in the video above), is the ability to configure a "Major Incident" button - to be used if an Incident priority has escalated. Before Auto Tasks were introduced, an Incident process may have been designed in a way that flagging a request as a Major Incident would have needed to have been done at a particular point in time - in order for any additional automation to take place. But with Auto Tasks, this could be pressed and invoked at ANY POINT in the Incident Life cycle so a Process Designer doesn't have to worry about that restriction, or need to manually perform extra actions if the Incident was escalated later in its process. In our example, the auto task instantly completes the following actions: Set the priority to Major  Re-evaluate the SLA Add a specific Service Desk Manager as a Member to the Incident Add an IT Director as a Connection to the Incident Send a post to a Workspace informing of the MI Send an email to interested parties Lock the priority so it cannot be changed This is just one example - there are a huge number of use cases for Auto Tasks. If you come up with some interesting ideas on how you have configured them, please share with the community on our Community Forums - it would be great to hear how people utilize this and which additional automations people would like to see! Learn More   The "Via" node can be used to neaten Business Processes designs     For those Business Process designers who take pride in keeping their canvases looking neat and tidy, some frustration may have been experienced in certain connectors (arrows) automatically positioning themselves behind nodes, overlapping etc. The new "Via" will be able to provide more control around these connectors, by allowing designs to redirect these flow lines to wherever a designer would like them displayed. This node does not perform any specific function - it is ignored, and does not require any configuration. But it does allow for precise and clean designs. Hornbill is also adding some more process efficiencies, warnings and prompts during the design of processes which may be noticed in the coming months.  Learn More   Portals A Bulletin can now be configurable to be a clickable link in the Employee Portal     Bulletins are a nice way of presenting important notices to end users - whether that be planned outages, known issues, company info/events or any other form of information, a clear banner on the portal can really attract the attention of the person navigating the page. A new option is now available where Service Managers can choose to make their Bulletin titles clickable and navigate to another page in a new browser tab. Any URL can be added (whether it's to another Hornbill Employee Portal page, or an External Website) and once added, a "link" icon appears next to the title. This is particularly useful if wanting to convey more information than the space in the Bulletin allows - one idea is to simply add "Click here for more info" as part of the Bulletin text. Learn More   For further details on these changes and others check out the Hornbill Wiki
  4. Hello Everyone The latest build of Hornbill ESP (3346) has been released to live. Change Log for this release are as follows: Fix The timer events were not firing correctly in some cases when timer events were put it on hold
  5. Hello Everyone The latest build of Hornbill Core UI (1282) has been released to live. Change Log for this release are as follows: Fix Customer Portal - Unable to access
  6. Hello Everyone The latest build of Hornbill Core UI (1281) has been released to live. Change Log for this release are as follows: Fix Customer Portal - Some areas are unable to detect if is customer or service portal
  7. Hello Everyone The latest build of Hornbill Admin Tool (1257) has been released to live. Change Log for this release are as follows: Fix reporting - report editor: data preview not showing data for entity reports
  8. Hello Everyone The latest build of Hornbill Admin Tool (1256) has been released to live. Change Log for this release are as follows: New ITOM - Package - Package Creator: Now supporting generic Linux / Apple macOS as Target OS for a packageITOM - Job Queue/Scheduling - Job Discovery: Added new SSH protocol and support for SSPrivateKey Type of KeySafeITOM - Job Queue/Scheduling - Job Discovery: Now supporting discovering generic Linux / Apple macOSChange system - data - data direct: do not allow users to type in invalid filenames for db query saves.ITOM - Package Creator - Package Operation: Now allowing to target an Linux Shell ScriptITOM - Inventory View: Now we get the RAM memory in precise MB for machines not having a 1024 multiple sizeapplications - reports - report editor: add support for ordering chart columns by label A-z instead of just values (requires server build 3343)App store - application details view: static release notes support Important Notices markup.Fix Workflows - BPM - Editor: Decision node isin/isnotin not doing case insensitive test correctlyITOM - Job Queue - Discovery Jobs: We fix WinRM protocol and is now available in the discovery job creation formITOM - Inventory View: IPv6 was not shown in detailsworkflow - bpm - editor: Ensure save button does not activate after first loading workflow.application - Reports - Report Editor: preview data now supports column output where a column name occurs more than once, when joining tables. (Requires server build 3343 onwards)
  9. Hello Everyone The latest build of Hornbill Core UI (1280) has been released to live. Change Log for this release are as follows: Fix issue with logo sizes in the employee portal
  10. Hello Everyone The latest build of Hornbill ESP (3345) has been released to live. Change Log for this release are as follows: Fix The grouped chart reports did not correctly format the values when formatter was defined against the underlying columnThe reporting::reportGetPreviewData row object response was corrected to return tableName.columnNameThe reporting:measureTestSample does not report an error when the measure contains invalid query filterFixed an issue were reordering the first service domain wasn't working
  11. Hello Everyone The latest build of Hornbill Core UI (1270) has been released to live. Change Log for this release are as follows: Change Employee Portal - Bulletin Widget - Added a configuration option to hide the Service Link - https://community.hornbill.com/topic/18612-bulletins/Employee Portal - Service View - The left menu will keep the state in the URL. Meaning there can be a direct link to each one of the sections - Requested in https://community.hornbill.com/topic/18338-suggested-improvements-for-new-employee-portal/?do=findComment&comment=88065Fix Employee Portal - Raise Request - minor fixes around progressive captureEmail Composer - Wrong order of fields when pressing the tab button
  12. Hello Everyone The latest build of Hornbill Admin Tool (1246) has been released to live. Change Log for this release are as follows: Change workflow - bpm: version notes dialog now wraps lines and does not show line number gutterworkflow - bpm - bpm editor: auto set "result reference" property for Hornbill, Cloud & IT Automation nodes and runbook process node based on node settings. User can still manually set result reference.Fix workflow - bpm - bpm editor: delete group option not firing delete.system - data - database direct: saving query not processing filename exists check. Causes 404 error.app - advanced analytics - measure info: test measure menu option now runs test api.app - advanced analytics - dashboards: chart widgets with data key column custom color set to auto shows bar as black.workflow - bpm - bpm editor: canvas context menu->paste nodes from template - delete template option not firing delete.
  13. Hello Everyone The latest build of Hornbill ESP (3342) has been released to live. Change Log for this release are as follows: New ITOM - SIS Integrations: Now is possible to rename an sis without needing to re-pair the server.Fix Fixed a problem where application cache was not being reloaded correctly - specifically the application stored queries were not being reloaded after updating an applicationThe session::userPasswordResetRequest operation returned an error when user trying to reset a password using login idFixed I.E. compatibility for ITOM localhost monitor
  14. Hello Everyone The latest build of Hornbill Core UI (1267) has been released to live. Change Log for this release are as follows: Fix Conversations - No title if it was with a private conversationEmployee Portal - Post Widget - Unable to display mentionsEmployee Portal - Services Widget - When using one column and Tile layout it displays only one itemActivities - Activity popup - Disappearing start date if user was trying to enter time manually and field was set in template
  15. Hello Everyone The latest build of Hornbill Admin Tool (1242) has been released to live. Change Log for this release are as follows: Fix system - org data - users: if employee id field is not set then default to user id.applications - app store: When updating or uninstalling an app hide the install button while processing.workflow - lists: selected column order not kept in memory when changed
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