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Found 6 results

  1. Is there a way to achieve the above as we have set up many views which include custom fields but you can't then create a chart based on the custom fields?
  2. At the moment you can only create measures on table objects and not entities (see link below to earlier post), therefore if you are wanting to use a custom field in your selection criteria you will need to do a sub query to include the appropriate request type specific tables which hold the custom fields for each type. The example below is for a measure we run to return the Response SLA performance based on the analyst who was the owner of the request when the request 'Response Timer' was completed, as this in our case will/may be different from the person who resolves it and completes the 'Resolution Timer'. We store the owner at the former stage in a custom field so therefore need to do the measure criteria against this and not the owner when it was resolved/closed. h_withinresponse in ('0','1') and ( (h_pk_reference in (SELECT h_fk_reference FROM h_itsm_incidents where h_custom_o='john.smith')) or (h_pk_reference in (SELECT h_fk_reference FROM h_itsm_servicerequests where h_custom_o='john.smith')) or (h_pk_reference in (SELECT h_fk_reference FROM h_itsm_changerequests where h_custom_o='john.smith')) ) At the moment we are not using the other request types, but the logic applied to prblems (h_itsm_problems), known errors (h_itsm_knownerrors) and releases (h_itms_releases). Note there are also some request specific fields in these linked tables as well as the custom fields, so if you need access to them as criteria the same would apply. Hopefully the above will help if you have a similar requirement. Cheers Martyn
  3. Hi We've utilised "relatedEntityData.record.h_custom_l" in our incident details form as a way of identifying whether an incident has warranted a call-out of an IT engineer or not: It shows as a simple check-box for the IT engineer to check if they've been called out by the business. I need to be able to report on this, but cannot locate the table in which the custom fields available in the "Details" form are stored. Are you able to help, please? Thanks Lauren
  4. In Capture task fields or Capture outcome fields, I am adding the field identifier as h_custom_a, but this is not populating the field with the captured value as it has proven to do when using this method in the PCF. We are using this to capture an email address which is then sent to a few nodes down the line. This is in the same stage of the BPM.
  5. I am searching for an ESP condition to pull through a custom field under the given scenario: In the progressive capture, I have given the customer an option to add a 'current job title' as well as a 'new job title' if applicable. I would like to pull through the new job title into an automated email, BUT if this is left blank, I would require an ESP condition to instead pull through the current job title. Is there an expression that would allow for this?
  6. Hi, Long shot: is it possible to have a couple of custom fields against catalogue items? And if so, would it possible to retrieve them via PCF / BPM? Having a couple of fields would really help me simplify our BPMs and reporting considerably. Thanks, Lyonel
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