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Found 5 results

  1. Hi Some of our request forms are quite lengthy (e.g. HR recruitment) and can take some time to complete. Customers find that sometimes they lose their request part way through filling out the form due to poor network (local issues - we have many staff working from home at the moment!) If it were possible to save a request before a customer submits it, this would not only mitigate network problems that may occur during form completion, but would also significantly expand the business potential of the product. We could create far more in-depth Progressive Capture forms (e.g. questionaires, self-assessments, fully detailed change request forms, etc.) I appreciate this may require significant development work. Is this a direction Hornbill would consider for the Service Manager product? Kind regards Stuart
  2. I am probably missing the obvious step here, but when you use the Edit Post option I can make changes to the original post even if there ares subsequent comments, but do not seem to be able to get it to save the changes and come out of 'Edit' mode. With Comments you just press Enter, but what do you do to end the Edit Post process as there is no Post button shown? Cheers Martyn
  3. Related to my post yesterday about the creation of Assets via the BPM, can we request an enhancement to the manual 'New Asset' process, so that when you create a new asset and click on save, it does not automatically close. The reason being, is that you cannot enabling sharing on a new asset until it has been saved and at the moment as soon as you click on save you are returned to the full list of assets. You then have to locate the asset via the list or filter, open it and then enable sharing, which is inefficient. Cheers Martyn
  4. I have also logged as a support request but I am unable to save any changes to asset records since today's update has been applied.
  5. It would be really useful to allow our 2nd Tier Analyst to prefill and save the resolution description and category on the request, but only save it, not actually complete the resolution step. This way they can enter this information when they believe the issue has been resolved whilst awaiting the customer to confirm resolution. Then on the customer response our 1st Tier Team or colleague in the supporting team can complete the resolution step on the customers confirmation without it having to be done by the request owner. This appear to be technically possible as in affect these fields are populated when a request is 're-opened' with the original resolution information, so it just seems to be there needs to be an open to save them in the user app without completing the resolution step. Cheers Martyn
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