Martyn Houghton Posted September 1, 2020 Share Posted September 1, 2020 Related to @Jeremy post below and the work on having the ability to pause the SLA timers in the BPM to allow a request timer to be on hold when set to Resolved. Can we raise an enhancement request to have the option to allow the updating of request at the Resolved status to another configurable status, i.e.Open, when updated by email (manually or via routing rules) or via the portals. This way updates to Resolved requests can be captured after the Suspend - Wait for Status Change in the BPM, and the record processed appropriately, rather then the updates being missed. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted September 1, 2020 Share Posted September 1, 2020 +1 1 Link to comment Share on other sites More sharing options...
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