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Showing results for tags 'raise new request'.
Can we raise an enhancement request to add a second 'Next' button on the Service once selected or a scroll bar within the Service list sized for the current screen size, so that it is easier to get to the 'Next' button after selecting the service. We have a very large service catalog, so forever scrolling down to the bottom of the page to get to the 'Next' button after selecting the Server/Catalog combination. Cheers Martyn
Linked to earlier post for Auto Responder to include To and CC addresses in the timeline entry when new request is logged, this is an enhancement request for the same functionality when raising a new request via the Shared Mailbox - Raise New Request option. Currently this option does not include the details, but when logged by the Auto Responder it does. Example screenshot below. Cheers Martyn
Hello, it has been noted that when a new request is raised and it is not selected using the drop down next to the 'Raise New' button it does not follow the same progressive capture / process, how do i fix this; the icon in question is noted below in an image, basically i need to know where the setting is, that if someone uses raise new button instead of using the drop down next to the button to select a type, that is picks up the correct captures. Hope that makes sense