URGENT - Internet Explorer 11 - Server Connection Error

[Chris Bardell]

This morning we have gone live with Hornbill, when using IE we are getting the error message. Could not connect to server (Error Code: -1).

It is working ok through Chrome and Edge.

Any ideas what might be going wrong here.

[David Hall]

@Chris Bardell

Thanks for the post.  I've checked locally and I'm able to use IE on my instance without issue.  If its working in other browsers I'd suspect its probably something within your IE security settings/zones that may be blocking access to the Hornbill instance so I'd probably suggest looking there and try different levels to try to determine the problem.

Kind Regards,

Dave.

[Chris Bardell]

@David Hall  

Hi David, thank you. i will pass this to our Infrastructure Team, they have asked the question of do you guys have a list for browser specifications?

Chris

[Chris Bardell]

@David Hall

Hi David, We have managed to resolve the issue, our anti-virus software Sophos was blocking one of the connections. We have now allowed this through and testing again its working as expected.

Kind Regards,

Chris