LifeOfJonny Posted August 28, 2020 Share Posted August 28, 2020 Hi, When you looking at a service, and go to look at the direct requests, the filter options aren't quite right. "All My Teams" filters correctly, but if I want to see all the requests in any of its supporting teams, I have to select "All my service", then create a filter for the service, which makes this section of the service pointless??? Jonny Link to comment Share on other sites More sharing options...
David Hall Posted August 28, 2020 Share Posted August 28, 2020 Hi @LifeOfJonny Thanks for the post. Following feedback from another customer we've already made some changes here so that results in this view will all be restricted to the current service, this will go out in the next update of Service Manager (Build > 2005) which should solve this issue for you. Kind Regards Dave. 1 Link to comment Share on other sites More sharing options...
LifeOfJonny Posted August 28, 2020 Author Share Posted August 28, 2020 Hi @David Hall Good to hear Jonny Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now