Rename a supporting team

[HGrigsby]

Hi 

I have been asked if it is possible to rename a supporting team.  I can see we can change the Team name but is it possible to change the organisation ID too so our reporting will still work.

We may have to do this for a couple of teams so would really like to get some thoughts on if it is possible, recommended and what we would need to do.

Thanks 

Helen 

[Deen]

Changing the name would be a relatively simple matter however changing the ID would need to be done at the database level and would be more problematic.  However if you continued reporting on the ID rather than the name that might get around the problem.

[HGrigsby]

Thanks Deen - we decided on creating a new team and assigning the tickets over to it.  I could see reporting being a problem for us in the future if we didn't

Helen