email Email Syntax Error

[Jeremy]

So one of our analysts send an email and wrote "this laptop is <4 years old" and this text after the < got removed from the email. My example is that if you type this:

This gets sent:

We got around it by typing "less than 4 years" just wanted to let you know.

In the template view of sending emails the result is this:

[Daniel Dekel]

Hi @Jeremy,

Can you please let us know where are you sending the email from and where are you seeing the email? Is that the emails list view or some view in a request?

Thanks,

Daniel.

[Jeremy]

@Daniel Dekel we are sending from within a request the email action tab and the emails that are shown in the timeline.

[Daniel Dekel]

Thanks @Jeremy,

I'll let the Service Manager team know about this.

Regards,

Daniel.