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New Email Template Variable {{.H_reopen_reason}}​​​​​​​


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While building business processes that factor in reopened calls I have noticed that there is no variable that would populate a template email with the reason that the users call was reopened from the text entered at the point of reopening.

I can see a variable for the reason a call was cancelled {{.H_cancel_reason}} so would it be possible to create a corresponding variable for the reopen reason?

If there is already a more suitable variable please let me know.

Many thanks

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