Jump to content

New Email Template Variable {{.H_reopen_reason}}​​​​​​​


AlexOnTheHill
 Share

Recommended Posts

Hello,

While building business processes that factor in reopened calls I have noticed that there is no variable that would populate a template email with the reason that the users call was reopened from the text entered at the point of reopening.

I can see a variable for the reason a call was cancelled {{.H_cancel_reason}} so would it be possible to create a corresponding variable for the reopen reason?

If there is already a more suitable variable please let me know.

Many thanks

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...