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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. emails - HTML/Plain Text

    By Jeremy,   
    • 3 replies
    • 861 views

  2. CSV Asset Import Utility - Log File does not identify Skipped records

    By Frank Reay,
    • 0 replies
    • 580 views

  3. Search emails using from address

    By Alisha,
    • 4 replies
    • 693 views

  4. Reminder Emails for Change Requests

    By samwoo,   
    • 1 reply
    • 672 views

  5. Hornbill - Assigning P4 by default

    By GSM,
    • 1 reply
    • 591 views

  6. Hornbill Inbox - Automated Downloading of Pictures in E-mails

    By GSM,
    • 2 replies
    • 852 views

  7. Logged by SYSTEM_CONTEXT

    By GSM,
    • 1 reply
    • 6k views

  8. Asset Management - Device ID max length 16

    By Francis von Stein,
    • 3 replies
    • 763 views

  9. Hornbill BPM - Self Service Portal - Automatically raise requests as P4

    By GSM,
    • 1 reply
    • 472 views

  10. Users unable to download attachments from (old) portal

    By Dan Munns,
    • 5 replies
    • 848 views

  11. BPM - Hornbill Automation - Wait for Change Schedule

    By AlexOnTheHill,   
    • 2 replies
    • 687 views

  12. Request List Bulk Actions - more than 50

    By Martyn Houghton,   
    • 4 replies
    • 729 views

  13. Use of Email Date/Time Against Timers

    By Michael Sharp,
    • 6 replies
    • 1.1k views

  14. Xmlmc method invocation failed for BPM invocation node

    By Anthony Albon,
    • 1 reply
    • 734 views

  15. "Do not have permission" to change requests, even with Change Management User role

    By Joe,
    • 2 replies
    • 644 views

  16. Regex Match

    By Shamaila.Yousaf,
    • 13 replies
    • 1.3k views

  17. Enhancement request - Scheduled bulletins can adjust service availability

    By Michael Sharp,
    • 8 replies
    • 873 views

  18. My Dashboards - Sharing to others

    By Mark (ESC),
    • 1 reply
    • 577 views

  19. Request List / New View / created by / "me'?

    By Daniella R. Goral,
    • 3 replies
    • 619 views

  20. Request List Bulk Actions - Resolve and Close

    By Martyn Houghton,   
    • 0 replies
    • 557 views

  21. Trying to change customer, but only works if the customer is a 'user' rather than a 'basic' type

    By Guest Paul Alexander,
    • 2 replies
    • 585 views

  22. Need to change the owner of a board

    By HGrigsby,
    • 5 replies
    • 1.2k views

  23. Suspend waiting for outcome of human task

    By Kathy D,   
    • 2 replies
    • 700 views

  24. Progress capture to include KB?

    By Dave Longley,
    • 6 replies
    • 1k views

  25. Customer Feedback Report - Questions

    By Mark (ESC),
    • 3 replies
    • 716 views
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