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emails - HTML/Plain Text


Jeremy
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We have been asked about the email that are sent from Service Manager, it appears that when looking at the email there is a decrepancy between the HTML and plain text versions:

HTML:

image.png.981af2c3fbe057ceb5d98c21b695647e.png

Plain text version:

image.png.4722b25dab5fc55af10d35c1bbd129ae.png

The detail is missing, please can you let us know if we are doing something wrong or if a change needs to be made to the system?

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9 minutes ago, Jeremy said:

if we are doing something wrong or if a change needs to be made to the system?

From what I can see I think Hornbill is doing something wrong. I've asked development to look into this. Will come back with their feedback.

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  • 1 month later...

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