email emails - HTML/Plain Text

[Jeremy]

We have been asked about the email that are sent from Service Manager, it appears that when looking at the email there is a decrepancy between the HTML and plain text versions:

HTML:

Plain text version:

The detail is missing, please can you let us know if we are doing something wrong or if a change needs to be made to the system?

[Jeremy]

as an update this only seems to be the case for our resolution emails. others seem to have the plain text in it.

[Victor]

9 minutes ago, Jeremy said:

if we are doing something wrong or if a change needs to be made to the system?

From what I can see I think Hornbill is doing something wrong. I've asked development to look into this. Will come back with their feedback.

[Jeremy]

@Victor has there been any updates about this?