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Joe

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  1. Hi, Apologies if I'm not using the right lingo. I'm referring to users - All as they appear in Admin and under the "Coworkers" search for All. Not contacts.
  2. Hi, thanks for the response, No it was not automation, just a check. Simple report sounds great but I'm not a DBA so was looking for something in the Admin pages to pass on to our DBA.
  3. Hi, How do I get a list of Customers out of the system? We use SQL user import utility to populate customers in Service Manager but are sorting a problem with some missing. We have a fix but need to compare source data with users in Service Manager. How do I get a list of Customers out of the system? I can't see anything in Admin. Thanks!
  4. Thanks folks. That's a relief. Any thoughts on the "At Lunch" status?
  5. Hi All, Couple of questions about Co-workers: 1) On my details I can see "last seen at" and a google map, date and time, although I can't see it on other co-workers. I'm an Admin. Thing is that the users/customers were not made aware that we are collecting this info, and I didn't include it in my DPIA. Does the system collect location info on people? Is it possible to stop doing that? 2) All the co-workers in my system have "at lunch" against their record whether available or not. Where does that come from? Cheers.
  6. The MS update indicates (as far as I can tell) that the developer documentation is being finalised (as at May 20), but also that the switch off (if already using basic authentication) is being bumped into 2021.
  7. Hi All, Having tested integration of people people data using the SQL User Import utility as per the Hornbill wiki, we have to import about 60k records. Is there any record limit on the utility?
  8. If I want to start using a different O365 mailbox with my shared mailbox, is it as simple as changing the default email addresses and the authentication on the IMAP4 service entry? Would that work and are there any other steps?
  9. After switch-on, can I delete all requests and start from #1 again? Is that normal? We've generated an awful lot of tickets while testing workflows and am curious if we can start from #1 again at launch.
  10. Ditto, In our case we have a large number of requests we need to log periodically for a schedule of events produced externally, so would appreciate a good way of minimising manual logging. Currently we get them in a spreadsheet and manually enter.
  11. "Being able to create a request/incident directly from the app" - We too would appreciate this option otherwise we'll have to use the mobile browser. Is this in the backlog? Does this requirement have any other supporters?
  12. Thanks Martyn, that seems to work.
  13. Hi, sorry to chase but I urgently need a resolution based on the question above/below How can I use different outgoing mailboxes if there's only a single O365 logon specified in Outgoing Mail? Perhaps creating the mailboxes first messed it up, and the "automatically create" option didn't work?
  14. Oops. Thanks for removing the attachments, and prompt response Keith. I confirmed that I can log on to O365 with the accounts associated with the Shared Mailboxes. I noticed that the test error has a Hornbill from address that may explain the failure. "sendMailFrom: mailFrom: do-not-reply@live.hornbill.com sendCmdToSmtp: SmtpCmdSent: MAIL FROM:<do-not-reply@live.hornbill.com><CRLF> --sendCmdToSmtp --sendMailFrom" So I tried manually sending using the action button: Only when the send account that matches the account for configued outgoing mail in Admin does it work. It
  15. Hi, Just realised that our outgoing mail to O365 from Service Manager is not going, and the test button confirms it. Outgoing via Hornbill was ok but that's not what we need. The config looks ok to me. Example errors attached, extract below: Unable to login to the SMTP server HornbillMailLog VerifySmtpLogin: DllDate: Mar 18 2019 .... ........ --sendCmdToSmtp readSmtpResponse: Failed to read beginning of SSL/TLS record. b: 0 dbSize: 0 nReadNBytes: 0 idleTimeoutMs: 30000 Failed to receive more TLS application data. tlsApp: Socket operation timeout. elapsedMs: Elapsed time
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