"Do not have permission" to change requests, even with Change Management User role

[Joe]

Hi,

We're new to using Service Manager Change Management. Our people with Change Management User role are unable to view change requests unless they have either raised the change or in the admin team. I'm assuming this can't be right as it means they cant see any detail of items in the change calendar or click through with a permissions error. Similarly, they can't see any of those change requests in their views. Any suggestions? Cheers.

[Steven Boardman]

@Joe are the changes being raised against services?

Are the users with the change management roles, part of teams which support the services the changes are raised against?

[Joe]

Long story but no, we hadn't linked to a service but have now by adding an automation node to the BPM so a service is set, and that's resolved the issue. Cheers Steven.