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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,524 topics in this forum

  1. Knowledge Centre Functionality in Agent Portal

    By AndyGilly,
    • 1 reply
    • 659 views

  2. Securing legacy email

    By Joe,
    • 1 reply
    • 617 views

  3. ServiceManager and O365 setup for Outbound mail

    By wwfuk-ptobias,   
    • 4 replies
    • 2.1k views

  4. Email Notifications upon assignment of Activities?

    By gwynne,   
    • 20 replies
    • 4.1k views

  5. Authorisation Outcome Reason as a variable?

    By AndyHill,
    • 2 replies
    • 844 views

  6. Service Portfolio - Service Workflow setting not working

    By Tina.Lapere,
    • 2 replies
    • 573 views

  7. Emails not sending to any addresses at one specific domain

    By Joshua T M,
    • 12 replies
    • 1.8k views

  8. BPM Suspend - Wait on specific email.

    By AndyHill,
    • 2 replies
    • 643 views

  9. Markup not recognised on auto generated Authorisation emails.

    By AndyHill,
    • 1 reply
    • 663 views

  10. Reports - limit view per Service

    By Alisha,
    • 6 replies
    • 946 views

  11. Business Process Export

    By James.Johnson,
    • 4 replies
    • 2.2k views

  12. Asset form - restrict to more than one Class

    By Alisha,
    • 1 reply
    • 599 views

  13. Post Visibility - See ALL

    By Josh Bridgens,
    • 0 replies
    • 1.2k views

  14. Assigning Tickets - Round Robin

    By GSM,
    • 12 replies
    • 1.3k views

  15. BPM Error: Update Request->Service

    By Giuseppe Iannacone,
    • 14 replies
    • 1.2k views

  16. Cannot save a view

    By ALIPO,
    • 7 replies
    • 1k views

  17. Service portfolio chart causing error - and enhancement request

    By Alberto M,   
    • 2 replies
    • 766 views

  18. Bulk Uploads

    By ALIPO,
    • 3 replies
    • 788 views

  19. Creating a new Service Desk team

    By ALIPO,
    • 2 replies
    • 640 views

  20. How to report on blank Used By Name in Assets

    By Frank Reay,
    • 1 reply
    • 567 views

  21. Mental block - I have forgotten where sites are managed in Service Manager

    By ALIPO,
    • 2 replies
    • 599 views

  22. Changing User ID

    By Paul Lear,
    • 1 reply
    • 543 views

  23. Truncating the Date/Time variable for a summary

    By yelyah.nodrog,
    • 4 replies
    • 718 views

  24. Timeline Editing

    By Jeremy,
    • 6 replies
    • 811 views

  25. Date Discrepancies

    By Jeremy,   
    • 17 replies
    • 1.6k views
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