Search emails using from address

[Alisha]

Hello,

I'm trying to search for emails that were sent from a specific address. However, there is no option to search using that criteria and there are no results when I enter the email address in the search field. I can see we can search by 'Subject' and 'Body'; please could the 'From' address be added to this?

Many thanks,
Alisha

[James Ainsworth]

Hi Alisha,

Try removing the checkbox on Subject.  It looks like when you first go into the search, the subject is selected as the default starting point for searches.  

[Alisha]

@James Ainsworth When I remove the tick in Subject and enter the email address, there are no results. I have also selected 'Any Date'.

[Steve Giller]

@Alisha The lack of results may be the same cause (email alias) as the Incident have with us that you've just updated.

[Alisha]

@Steve Giller Ah, that explains it! I hadn't made that connection yet! Thank you so much!