Jump to content

Kathy D

Hornbill Users
 View Profile  See their activity

  • Posts

    7

  • Joined

  • Last visited

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

Kathy D's Achievements

Rookie

Rookie (2/14)

  • First Post
  • Conversation Starter
  • Week One Done
  • One Month Later

Recent Badges

0

Reputation

  1. Kathy D
    Thank you Mary - that is exactly what I need
  2. Kathy D
    Hello, I've added a date field to PC but can't it allows the user to pick dates which are in the past. Is there a way to prevent this? Also, at some stage in the future we may want to stop users picking dates which are unrealistic, so starting the calendar option 3 days ahead. Thank you
  3. Kathy D started following Adrian Simpkins
  4. Kathy D
    Thanks James, that makes sense. I'll have another go.
  5. Kathy D
    Morning, This is going to be a morning of questions I'm afraid, but I've split them into topics. To test my BP I have created a new catalogue item, and new BP and PC to go with it. To check the BP works, I have to create a ticket. This goes into our normal queue. Is there a way to set up a test area, so the tickets do not enter our queue? I am cancelling the tickets but because I am new to Hornbill I am having the test the BP as I go to, so quite a few extra tickets. Thanks
  6. Kathy D
    I have a number BPM with a number of human Tasks which should run in parallel. I want to suspend the end of parallel processing until all the human Tasks have an outcome of either completed or skipped. I've tried an automation node but I don't have the option to wait for a task outcome. I also tried a decision but can't figure out where to send the 'no match' option if the condition is not met. Thanks
  7. Kathy D
    Thank you so much Steven I'll dive into these now.
  8. Kathy D
    Hello all, as a newbie I am relieved to find such an active forum for an ITSM tool. We are looking at our new user process – moving from paper to user self-service. The SR needs to have sub-tasks (or something similar), up to around 20 – which will be processed by different teams, with the 'parent' SR updated as a Task is completed. Some of these Tasks need to run concurrently, some sequentially, and some with will be approval Tasks for non-IT reams/people. I'm assuming Tasks are the best way to handle this, but if not, let me know. Does anyone have a new starter process which automates as much as possible, and is easy to use for managers? What do you suggest? Is anyone willing to share a high level model? Thanks Kathy
×
×
  • Create New...