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Francis von Stein

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About Francis von Stein

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  1. Morning. Is it possible to get an update on this? Many Thanks Francis
  2. Morning. We are having an issue with the call from Web hooks. When a filed within the Asset form is blanked out. In this example its the cost code. the returned call from the Web hook does not include the record so we have no ability to then act on it. Is there a way we can capture what record has been amended? { "onEntityEvent": { "eventSource": "urn:webhook:entity:Asset:update", "callingSessionId": "U2020101422807095", "eventTime": "2020-10-15 17:53:28Z", "actionBy": "removed to not post email address", "actionByName": "Chris Anson", "entity": "Asse
  3. Morning all. Has anyone come across the following error when uploading assets via CSV? Thanks Francis
  4. hi James. I hope this finds you well. Have we got any further with getting the following fields added? Class – Mobile Devices and Telecoms Additional Fields – Data Number, Delivery Type, Tariff Code, Secondary Service Provider ID, Primary Termination thanks Francis
  5. Hi, We are using the Web hooks to enable us to automatically add/update assets into hornbill and are having issue with the way they work. When creating an asset, you receive two web hook calls. First, you get an "asset create" call which contains all of the properties of the asset but not the Hornbill primary key. You then get an "asset update" call which simply contains the Hornbill primary key and no other properties. This makes it difficult to work out which asset the primary key actually applies to. Can one of the following modifications be mad
  6. Hi, We are using the Web hooks to enable us to automatically add/update assets into hornbill and are having issue with the way they work. When creating an asset, you receive two web hook calls. First, you get an "asset create" call which contains all of the properties of the asset but not the Hornbill primary key. You then get an "asset update" call which simply contains the Hornbill primary key and no other properties. This makes it difficult to work out which asset the primary key actually applies to. Can one of the following modifications be made to the pro
  7. Thanks for the reply. Can I please and one additional filed request - Line Purpose. thanks Francis
  8. Hi, I would like to request some additional asset fields, for the following classes to enable us to manage our telephony estate effectively. Class – Mobile Devices and Telecoms Additional Fields – Data Number, Delivery Type, Tariff Code, Secondary Service Provider ID, Primary Termination Thanks Francis
  9. @ArmandoDM Thanks for replying. Can you please explain a bit more how that would work If I add a unique field to say, "Computers" will all assets entered under that class type get the same unique filed? meaning I could duplicate, or will that filed have validation behind it to stop that? Or will it be a unique field for each individual asset added under any class? In either of those cases as we will be importing/updating/adding attributes to assets in an automated process via discovery tools - would that them mean mapping the output to every asset to a unique filed for eac
  10. Hi, Can closed Changes be removed from the Change calendar and cancelled Changes be removed from the Change Board? thanks Francis
  11. Hi. To enable effective asset management it's important there is a unique identifier. As the "Name" filed is the main mandatory filed it will be used as our unique identifier field, holding asset tags. Server names, Database names etc. There is no validation on it or any other field. Can validation be enabled against the "Name" field so that no duplicate asset can be added It would also be good to have the following added to "State" and "Operational state" so they are more reflective of an asset life-cycle. Then I can add the relevant sub states , Rather then having to use "Curre
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