Logged by SYSTEM_CONTEXT

[GSM]

Hi all,

We have an automated BPM that assigns tickets on a round-robin basis, one of the things we have included in our e-mail template when notifying teams and or owners of ticket assignment is 

Logged by {{session name}} - so they know who's logged it over.

With the automatic assignment of tickets when using the BPM, it shows,

Date Logged : 2021-03-16 09:36:49Z

Logged by : SYSTEM_CONTEXT

Is there anywhere i can modify to change SYSTEM_CONTEXT to something else? or is there a better way of doing it using another variable. We still need the "logged by" in the template for when tickets are assigned to other teams by non automated processes.

[Martyn Houghton]

@GSM

You could try the Created By template variable.

Cheers

Martyn