Michael Sharp Posted March 5, 2021 Share Posted March 5, 2021 Hi, been looking at our bulletins and thought it would be a good addition for scheduled bulletins to be able to toggle the service availability automatically when presented. For example my bulletin below would mark our Desktop service as Impacted between 13:00 and 14:00. Regards, Mike. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 5, 2021 Share Posted March 5, 2021 +1 here for us, this sounds like a good enhancement. One thing we would also like to capture is if this is a planned or unplanned downtime, as this will aid greatly in our reporting for impacted services. Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 5, 2021 Author Share Posted March 5, 2021 @Daniel Dekel this is still visible on our portal despite the expiry being 14:00 today? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 9, 2021 Share Posted March 9, 2021 @Michael Sharp Rather than having bulletins drive the service availability, this should come from the planned change for the maintenance. I'm aware that there are a few requirements for creating bulletins from a changes request workflow, but it is more likely that this will be the approach that is taken. Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 9, 2021 Author Share Posted March 9, 2021 7 minutes ago, James Ainsworth said: @Michael Sharp Rather than having bulletins drive the service availability, this should come from the planned change for the maintenance. I'm aware that there are a few requirements for creating bulletins from a changes request workflow, but it is more likely that this will be the approach that is taken. This is great thank you - obviously this is applicable to changes but thought I’d suggest what sounded like an easier win. Could this apply to known issues or service statuses also? Regards, Mike. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 9, 2021 Share Posted March 9, 2021 I believe that there is already an option in the BPM for changing the service status. The ability to create a bulletin would be usable by any workflow for any request type. Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 10, 2021 Author Share Posted March 10, 2021 21 hours ago, James Ainsworth said: I believe that there is already an option in the BPM for changing the service status. The ability to create a bulletin would be usable by any workflow for any request type. Can this only be visible during the scheduled times for the change or is it reliant on the BPM being progressed? Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 10, 2021 Author Share Posted March 10, 2021 Also we may want to provide advanced notice? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 11, 2021 Share Posted March 11, 2021 If we add the ability to publish bulletins using a BPM, then you would be able to do this at any point in the BPM. So, one bulletin for an advanced notice and then another during the change. I have to say that we did already look at adding bulletins to the BPM and there were a lot a challenges involved. It will need further investigation before we can commit to providing something like this. Link to comment Share on other sites More sharing options...
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