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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,529 topics in this forum

  1. Restrict Priority per Service

    By Alisha,
    • 1 reply
    • 637 views

  2. Mailbox option to delete mails older than

    By Nikolaj,
    • 2 replies
    • 557 views

  3. Button to view customer's request history

    By Alisha,
    • 9 replies
    • 937 views

  4. Wiki Markup being included in emails

    By Jeremy,   
    • 1 reply
    • 467 views

  5. Allow us to re-order custom buttons

    By samwoo,
    • 5 replies
    • 643 views

  6. Adding customer update into notification email

    By nasimg,   
    • 6 replies
    • 735 views

  7. Service Portal Customisation

    By AlexOnTheHill,   
    • 3 replies
    • 738 views

  8. Feature Request: Ability to call and fill a google form then inject the answers into a ticket via Cloud Automation BPM Node

    By Bill Hartman,
    • 1 reply
    • 576 views

  9. Contact - Assets section on Contact screen

    By Martyn Houghton,   
    • 0 replies
    • 481 views

  10. Organisation - Assets section on Organisation screen

    By Martyn Houghton,   
    • 0 replies
    • 413 views

  11. Progressive Capture layout new portal.

    By AndyHill,
    • 1 reply
    • 555 views

  12. No Custom PCF in BPM

    By Alisha,
    • 4 replies
    • 997 views

  13. New Request missing from Search

    By Caroline,
    • 3 replies
    • 1.2k views

  14. BCC: Email

    By Shamaila.Yousaf,
    • 3 replies
    • 559 views

  15. Only send emails to BCC only

    By AmyW,
    • 3 replies
    • 972 views

  16. Changing the Author of an automated update to a ticket

    By Nsherman,
    • 0 replies
    • 504 views

  17. Only see tickets associated to your team.

    By yelyah.nodrog,
    • 1 reply
    • 585 views

  18. Reporting: Time Filter

    By AlexOnTheHill,   
    • 1 reply
    • 2.2k views

  19. Where has the priority gone?!

    By Gareth Watkins,   
    • 4 replies
    • 935 views

  20. Printing a Request - blank labels for field selection - defect?

    By Berto2002,
    • 1 reply
    • 650 views

  21. Email Routing - Update Request Status

    By AlexOnTheHill,   
    • 2 replies
    • 632 views

  22. Two email (notification) received when a user updates a ticket

    By John C,
    • 4 replies
    • 708 views

  23. Customer column not long enough

    By John C,
    • 8 replies
    • 1k views

  24. Cancelled Human Tasks due to BP error

    By Sam P,
    • 2 replies
    • 648 views

  25. Since the new preview: Unable to see icon to refresh process bar

    By Shamaila.Yousaf,
    • 1 reply
    • 608 views
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