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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,524 topics in this forum

  1. Switching from one BPM to another

    By Smurfy,
    • 2 replies
    • 595 views

  2. Is it possible to disable the Harry Hornbill icon which covers the portal login buttons?

    By AlexOnTheHill,
    • 14 replies
    • 1.4k views

  3. Failing to add new contacts

    By Daniel,
    • 2 replies
    • 704 views

  4. Customise 'Reason' field when changing sub-status

    By Alisha,
    • 1 reply
    • 504 views

  5. Unable to suspend - wait for authorisers when authorisers are multiple and manually selected in a change request

    By Adam Toms,   
    • 3 replies
    • 644 views

  6. Routing Rules/ Routing Rule Template Advice

    By JoanneG,
    • 3 replies
    • 647 views

  7. Workflow does not create a Human Task when that Task's Expiry is set to be in the past; but workflow still requires it to proceed

    By Berto2002,
    • 15 replies
    • 1.2k views

  8. Service Portfolio - Looking for real life feedback on how people have designed the Service Portfolio

    By Paul Taylor,
    • 1 reply
    • 726 views

  9. Card Information on Boards being randomly lost and created

    By Berto2002,
    • 4 replies
    • 516 views

  10. OAuth 2.0 - Teams Application Integration

    By AndyHill,
    • 5 replies
    • 906 views

  11. Regex test error message does not apply markup

    By AlexOnTheHill,   
    • 6 replies
    • 752 views

  12. Self Service - Tagging FAQ's

    By lukeb,
    • 3 replies
    • 8k views

  13. Custom Sources

    By Michael Sharp,
    • 1 reply
    • 559 views

  14. Request List Highlighting By Filter

    By AlexOnTheHill,   
    • 0 replies
    • 447 views

  15. Requests raised around 3am are starting to fail again

    By Adrian Simpkins,
    • 5 replies
    • 796 views

  16. Deleting email, but not permanently

    By Guest Paul Alexander,
    • 8 replies
    • 746 views

  17. Attaching multiple Outlook emails to request from the same trail - reoccurrence

    By Martyn Houghton,   
    • 0 replies
    • 484 views

  18. Deleting users

    By derekgreen,
    • 6 replies
    • 859 views

  19. Attachments not being able to sent via email

    By Jeremy,   
    • 11 replies
    • 1.2k views

  20. Asset Management CSV Asset Import Utility - Understanding the Log file

    By Frank Reay,
    • 0 replies
    • 472 views

  21. Enhancement: A request to make the Request ID an active link in the Manage Executed Processes view in Service Manager Business Process

    By Berto2002,   
    • 3 replies
    • 612 views

  22. Feature request: option to close/end/cancel the Business Process when using the Request Actions (bulk update)

    By Berto2002,
    • 1 reply
    • 529 views

  23. Line Manager only partially adding as a Connection (i.e. cannot be used in workflow)

    By Berto2002,
    • 2 replies
    • 520 views

  24. Display New Starter's name in Summary

    By Guest,
    • 15 replies
    • 1.2k views

  25. Enhancement Request: Introduce versioning in Progressive Capture Forms as per Business Processes

    By Berto2002,   
    • 4 replies
    • 652 views
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