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Found 2 results

  1. Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request SR00757055 which was assigned to you has been updated by the customer."
  2. I would like to change the mailbox which authorisation emails are sent from, to our standard mailbox. I'm concerned that users may worry that emails coming from noreply@live.hornbill.com could be spam and ignore authorisation requests. Can this be done? Thanks Andy Hodkinson
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