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AndyG

Supportworks Developers
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AndyG last won the day on February 6 2015

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About AndyG

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  1. Hi @samwoo, Although there is not a clean fix yet, I have a couple of workarounds that may help you. For borders: When you are editing your FAQ, "right click" on your image and select the "Image Properties" option. Please note this is different to the "Image" option that will appear when you "double click" the image. Once in the "Image Properties" popup and the "Image Info" tab, you can set your border size as before, but this time it will be saved and will show up in the portals. For broken images: When you are editing your FAQ, "right click" on your broken image
  2. @Jeremy We have made a change to the process of exporting the request list. With this change, values in the "Category" column will contain the same information as before when using the old "Request Category" column. This will be included in the next release of the Service Manager app which is likely to be available in the week commencing 10th May 2021.
  3. Hi @Alberto M This error has been fixed and will be included in the release that is currently scheduled for the week commencing 19th April. Andy
  4. Hi @Tina.Lapere This has been fixed and will be included in the release that is currently scheduled for the week commencing 22nd March. Andy
  5. Hi @Paul Lear This has been fixed and will be included in the next release. This is likely to be in the week commencing 22nd February.
  6. Hi @AndyHill The following fix will be included in the next Service Manager build; "Hide availability status in a Request's assign action tab when the feature is disabled." We expect this build to be available in the week commencing 5th October 2020.
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