John C Posted July 23, 2021 Share Posted July 23, 2021 Morning All, @Victor when an end user updates a ticket, if assigned to me I receive two mail notifications instead of just one. This happens for all members of my team and not just I. It's happening about a month now, no changes were made on our behalf to the instance in this regard and I have checked all settings in settings, nothing changed. Please see screenshots attached, thank you. Link to comment Share on other sites More sharing options...
John C Posted July 28, 2021 Author Share Posted July 28, 2021 Morning @Victor, can you help/advise? Link to comment Share on other sites More sharing options...
John C Posted July 30, 2021 Author Share Posted July 30, 2021 @Steve Giller this is the one nobody has come back to me about...... Link to comment Share on other sites More sharing options...
John C Posted August 6, 2021 Author Share Posted August 6, 2021 @Steve Giller this is exactly what I was talking about previously re tagging people... Still no correspondence or update and it's been exactly "two" weeks!? Link to comment Share on other sites More sharing options...
Berto2002 Posted August 13, 2021 Share Posted August 13, 2021 This issue here is not that you are receiving two emails, it is that the Timeline is being updated twice; and presumably your email notifs are then spawning from that. The question is then what is causing that double, almost simultaneous updating of the Request. I find the more information I put on a post in a forum, showing that I have done my own testing for example, the more likely I am to get some comments. Some thoughts from my fellow-user perspective: Is "all members of my team" everyone who uses Service Manager in your organisation or are there people or teams who do not experience this issue? Can you tie-down exactly when this started and you could look through the release dates for Service Manager releases and see if there is a coincidence? Is this happening with all Request types? Is this happening for all Services? Is this happening for all Users? What mechanisms do users use to make these updates? Is it a portal or direct in Service Manager? Link to comment Share on other sites More sharing options...
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