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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,524 topics in this forum

  1. PCF Simple List selection default option

    By Michael Sharp,
    • 2 replies
    • 532 views

  2. PCF Branch by site

    By Michael Sharp,
    • 2 replies
    • 505 views

  3. Amending asset state pick list

    By yelyah.nodrog,
    • 3 replies
    • 682 views

  4. Unable to delete an image in update

    By Caroline,
    • 4 replies
    • 665 views

  5. New feature request for assets and services in workflows

    By Gareth Watkins,
    • 3 replies
    • 646 views

  6. What role gives access to refresh the HUD?

    By yelyah.nodrog,
    • 3 replies
    • 566 views

  7. Problem Management - Query to get linked requests as a string

    By Martyn Houghton,   
    • 7 replies
    • 1.1k views

  8. Regex validation on the Wiki

    By Adrian Simpkins,
    • 2 replies
    • 643 views

  9. Asset import via .csv

    By Adrian Simpkins,
    • 1 reply
    • 595 views

  10. Enhancement Suggestion - Raising Request From Activity

    By Day Riley,
    • 0 replies
    • 384 views

  11. Get Assets node in BPM failing

    By Guest Paul Alexander,
    • 2 replies
    • 481 views

  12. Ability to resolve a call without completing all tasks

    By Ann-MarieHolloway,
    • 2 replies
    • 582 views

  13. Time (zone) displayed in Notices is not the same as the time (zone) displayed elsewhere in the User GUI - 1 hour out

    By Berto2002,
    • 2 replies
    • 629 views

  14. Having a scheduler on the Service Availability on the Service Portfolio

    By Adrian Simpkins,   
    • 2 replies
    • 589 views

  15. Mailbox - Applying emails to requests

    By Jeremy,
    • 2 replies
    • 502 views

  16. Close multiple tickets at once.

    By AndyHill,
    • 3 replies
    • 619 views

  17. Changes in R-Script for PowerBI connection

    By Joyce,
    • 2 replies
    • 636 views

  18. AD Sync Error for first name character limit

    By Lightsource,
    • 0 replies
    • 479 views

  19. Service Manager Reports

    By 7oaks,
    • 0 replies
    • 642 views

  20. Delegate User Administration

    By Steve 3T,
    • 2 replies
    • 636 views

  21. Enhancement: Ability to create new calendars

    By Dan Munns,
    • 3 replies
    • 927 views

  22. How to edit Department field in Asset Manager

    By John C,
    • 20 replies
    • 1.6k views

  23. Hornbill Request Search Results: Sort/Filter

    By AlexOnTheHill,   
    • 5 replies
    • 797 views

  24. Intermittently email not being sent - Unable to open CAFS file

    By Guest Paul Alexander,
    • 5 replies
    • 776 views

  25. Azure User Import - .businessPhones

    By AndyHill,
    • 10 replies
    • 1.1k views
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