AlexOnTheHill Posted August 16, 2021 Share Posted August 16, 2021 Hello, I would like to produce a report for management that filters for specific time periods throughout the working week. Ideally, I'd like to say show me all the calls to [x] department, not raised by self service, not in a cancelled status, logged between [time] and [time] over the course of the last year. Do you have any recommendations for how I might achieve this? I have been going through the filters and nothing quite seems to match. Theoretically, I could manually enter the specific time and date beginning and end date for each date manually but that isn't feasible. Any recommendations would be gratefully received. Many thanks Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted August 16, 2021 Author Share Posted August 16, 2021 Rather than trying to achieve this through the reports I tried to extract all the data then filter for the timeframes using excel, that worked a treat. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now