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Reporting: Time Filter


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I would like to produce a report for management that filters for specific time periods throughout the working week.

Ideally, I'd like to say show me all the calls to [x] department, not raised by self service, not in a cancelled status, logged between [time] and [time] over the course of the last year.

Do you have any recommendations for how I might achieve this? I have been going through the filters and nothing quite seems to match.

Theoretically, I could manually enter the specific time and date beginning and end date for each date manually but that isn't feasible.

Any recommendations would be gratefully received.

Many thanks

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