Only see tickets associated to your team.

[yelyah.nodrog]

Afternoon,

I wanted to see if I was missing a trick here, we have a NON ICT member of staff that will be using our Hornbill system, we need them to only be able to see tickets assigned to their team. 

They should not be able to find any other tickets (via searching etc) 

How do we go about this as I can add her only to the relevant team, but if I start locking down services she wont see the tickets even if they are assign to her team if she doesn't have access to that service? or will it be overridden by the fact its been passed to her team?

Hayley.

[Steve Giller]

If you're trying to exclude one team, it's quicker to add all your teams except the excluded team to a "master team" and subscribe that to all the Services.

You can also exclude by User/Team at the CI level, if that's a quicker task.