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Feature Request: Ability to call and fill a google form then inject the answers into a ticket via Cloud Automation BPM Node


Bill Hartman
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  • Bill Hartman changed the title to Feature Request: Ability to call and fill a google form then inject the answers into a ticket via Cloud Automation BPM Node

Hi Bill,

You should be able to achieve this without the use of the Cloud Integrations.  Using a Hornbill Automation for sending an email you could send a link to the Google Form to the customer / user.  

You will need to add to the Google form a question that will contain the Service Manager request ID.  Using the Get pre-filled link option when designing your Form, you can have this Request Reference prepopulated with the ID of the request using variables as part of the URL.

 

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On the https://github.com/hornbill/gsGoogleFormsToHornbill page there is an example script.  You can edit this specifically for updating a request.  There is a section for matching the names of the custom fields that you would like to populate with the answers from the form.  Here is an example of where this is set up.  In this case it would be a Google Form that has 3 questions with the titles, Address, Contact Number, and Date of Birth.  This is held with in the Update Custom Fields function.

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Hope that makes sense. 

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