AlexOnTheHill Posted August 11, 2021 Share Posted August 11, 2021 Hello, I have a request to create a process where the details are emailed to an external address and wait 5 days for a response. The response isn't a problem, that will update the timeline but is there any way for the email to also update the status? I was thinking to look for key words in the email subject to determine the status. Ideally it would be good if we could get the process automated, the only way I can see for this to work is for someone to monitor for changes manually. Many thanks, words of wisdom greatly appreciated. Link to comment Share on other sites More sharing options...
Berto2002 Posted August 13, 2021 Share Posted August 13, 2021 I have not explored this yet but does the External Authorisation automation do anything to help? It can react to an incoming email message: External Authorisation - Hornbill Link to comment Share on other sites More sharing options...
Victor Posted August 13, 2021 Share Posted August 13, 2021 On 8/11/2021 at 2:21 PM, AlexOnTheHill said: is there any way for the email to also update the status Perhaps, on request config, have sub statuses configured that will change on customer updates: Link to comment Share on other sites More sharing options...
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