Email Routing - Update Request Status

[AlexOnTheHill]

Hello,

I have a request to create a process where the details are emailed to an external address and wait 5 days for a response.

The response isn't a problem, that will update the timeline but is there any way for the email to also update the status?

I was thinking to look for key words in the email subject to determine the status.

Ideally it would be good if we could get the process automated, the only way I can see for this to work is for someone to monitor for changes manually.

Many thanks, words of wisdom greatly appreciated.

[Berto2002]

I have not explored this yet but does the External Authorisation automation do anything to help? It can react to an incoming email message: External Authorisation - Hornbill

[Victor]

On 8/11/2021 at 2:21 PM, AlexOnTheHill said:

is there any way for the email to also update the status

Perhaps, on request config, have sub statuses configured that will change on customer updates: