Adding customer update into notification email

[nasimg]

Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request  SR00757055 which was assigned to you has been updated by the customer."

[samwoo]

+1 

[James Ainsworth]

Have you tried using the {{RequestLastActivity.H_content}} variable within the AnalystCustomerUpdateRequestNotification email template?

[nasimg]

No - thanks this looks good. I'll test and confirm

Nasim

[nasimg]

Yes that works 

Nasim

[James Ainsworth]

That's great news Nasim.  Thanks for testing and confirming.  

[samwoo]

Thanks @nasimg for raising this and @James Ainsworth for providing a good response.

Question 2 - Is it possible to pull the First and Last name of the actor that updated the request?