nasimg Posted August 17, 2021 Share Posted August 17, 2021 Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request SR00757055 which was assigned to you has been updated by the customer." 2 Link to comment Share on other sites More sharing options...
samwoo Posted August 17, 2021 Share Posted August 17, 2021 +1 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 17, 2021 Share Posted August 17, 2021 Have you tried using the {{RequestLastActivity.H_content}} variable within the AnalystCustomerUpdateRequestNotification email template? 1 2 Link to comment Share on other sites More sharing options...
nasimg Posted August 18, 2021 Author Share Posted August 18, 2021 No - thanks this looks good. I'll test and confirm Nasim Link to comment Share on other sites More sharing options...
nasimg Posted August 18, 2021 Author Share Posted August 18, 2021 Yes that works Nasim Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 18, 2021 Share Posted August 18, 2021 That's great news Nasim. Thanks for testing and confirming. Link to comment Share on other sites More sharing options...
samwoo Posted August 18, 2021 Share Posted August 18, 2021 Thanks @nasimg for raising this and @James Ainsworth for providing a good response. Question 2 - Is it possible to pull the First and Last name of the actor that updated the request? Link to comment Share on other sites More sharing options...
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