nasimg Posted August 17, 2021 Posted August 17, 2021 Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request SR00757055 which was assigned to you has been updated by the customer." 2
James Ainsworth Posted August 17, 2021 Posted August 17, 2021 Have you tried using the {{RequestLastActivity.H_content}} variable within the AnalystCustomerUpdateRequestNotification email template? 1 2
nasimg Posted August 18, 2021 Author Posted August 18, 2021 No - thanks this looks good. I'll test and confirm Nasim
James Ainsworth Posted August 18, 2021 Posted August 18, 2021 That's great news Nasim. Thanks for testing and confirming.
samwoo Posted August 18, 2021 Posted August 18, 2021 Thanks @nasimg for raising this and @James Ainsworth for providing a good response. Question 2 - Is it possible to pull the First and Last name of the actor that updated the request?
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