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Posted

Can we get the customer's text into the AnalystCustomerUpdateRequestNotification template, so when they update via the portal the analyst can see the actual update rather than just a notification "Request  SR00757055 which was assigned to you has been updated by the customer."

  • Like 2
Posted

No - thanks this looks good. I'll test and confirm

Nasim

Posted

Yes that works :D

Nasim

Posted

Thanks @nasimg for raising this and @James Ainsworth for providing a good response.

Question 2 - Is it possible to pull the First and Last name of the actor that updated the request?

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