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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Issue with custom fields not updating in request/e-mails

    By RobW,
    • 4 replies
    • 352 views

  2. Error message in a batch of tickets created today

    By HGrigsby,
    • 1 reply
    • 235 views

  3. Breached Calls

    By Paul Welby,
    • 6 replies
    • 351 views

  4. Import SSO SAML Metadata

    By derekgreen,
    • 4 replies
    • 353 views

  5. Data Query - Asset - additional filter options

    By Martyn Houghton,   
    • 4 replies
    • 1.4k views

  6. Update Request > Service node to allow passing of CatalogID only without parent ServiceID

    By Martyn Houghton,   
    • 0 replies
    • 237 views

  7. Update Request > Service node queries

    By Martyn Houghton,   
    • 1 reply
    • 456 views

  8. Default value over-rides mandatory field requirement?

    By Sam P,
    • 2 replies
    • 323 views

  9. Email templates configuration seems to have changed in some of our templates

    By Adrian Simpkins,
    • 1 reply
    • 343 views

  10. Add multiple people as Collaborators on some Requests

    By Berto2002,
    • 4 replies
    • 377 views

  11. I need an OR gate rather than an AND gate

    By Smurfy,
    • 3 replies
    • 329 views

  12. New Admin Tool - minor issue with selecting items on canvas

    By Sam P,   
    • 1 reply
    • 257 views

  13. Address not showing correctly for some CI's in Employee Portal

    By Guest Paul Alexander,
    • 0 replies
    • 203 views

  14. New admin tool - makes seeing information in fields difficult

    By Guest Paul Alexander,
    • 1 reply
    • 229 views

  15. Activities in requests - can they be collapsed?

    By Guest Paul Alexander,
    • 14 replies
    • 533 views

  16. Show button if.... 'Customer Type' equals 'Contact'

    By samwoo,
    • 6 replies
    • 488 views

  17. External Auth Email Error No link

    By Nikolaj,
    • 12 replies
    • 550 views

  18. Auto-add to / Auto-display parent organisations

    By samwoo,
    • 0 replies
    • 269 views

  19. Unable to search for request via the request search

    By Haroon,
    • 3 replies
    • 295 views

  20. Last Log on / Activity - Tables and columns

    By yelyah.nodrog,
    • 4 replies
    • 443 views

  21. Replacing the Request Details standard form: does it comprise just "h_summary" and "h_description"?

    By Berto2002,
    • 2 replies
    • 327 views

  22. Securing a Call Queue in Service Manager

    By Kate Sandall,
    • 1 reply
    • 344 views

  23. Can't change Sub-Status to On-Hold in Business Process

    By Gavin James - SDDC,
    • 1 reply
    • 322 views

  24. need routing rule to exclude email address(s)

    By Stuart Torres-Catmur,   
    • 2 replies
    • 415 views

  25. Send Resolution email if resolution visibilty is customer

    By will.good,
    • 4 replies
    • 353 views
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