need routing rule to exclude email address(s)

[Stuart Torres-Catmur]

We have set up a rule to ensure emails sent to the given mailbox only raise requests if received from our partners in LB redbridge.   All other incoming mail to that mailbox remains in the InBox and is triaged by the team concerned.  The rule below also excludes most generic emails addresses as these tend not to have the firstname.lastname format. 

mailbox='psprocure' and fromAddress LIKE '%.%@redbridge.gov.uk%'

However, there is one generic email address often used by Redbridge that does have a firstname.lastname format: Customer.CC@redbridge.gov.uk

Is there an expression we can use in the rule to exclude this specific address please? We don't need to block the address, just don't want it to raise requests.

[Steve Giller]

You should be able to add a second AND clause, something like

mailbox='psprocure' and fromAddress LIKE '%.%@redbridge.gov.uk%' AND fromAddress != 'Customer.CC@redbridge.gov.uk'

Note: Do test that first, as I'm a bit rusty on this.

[Stuart Torres-Catmur]

@Steve Giller Thank you.  Sorry I must've missed your update.  I'm going to try this next Tuesday when staff are available to test.  I'll let you know how it goes.