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Can't change Sub-Status to On-Hold in Business Process


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Afternoon,  I have a particular Business Process whereby I would like the resulting support call to start it's life as being "On Hold".   But as you can see I can't see the option in the drop down for On Hold?  I can see from looking at the Information icon that you can definitely do this, so I think I'm missing a trick here??  I have also setup a Sub status which is configured to put the call On-Hold.  

I have just tested my new business process and it just raises a new call with "Open".

Thanks

Gavin

 

image.png.a3c50afe0d1678a302c783f9aa55cf75.png

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