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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,518 topics in this forum

  1. Reporting - Last updated date table

    By chriscorcoran,
    • 5 replies
    • 551 views

  2. Default Pasted Text Colour

    By will.good,
    • 1 reply
    • 305 views

  3. Add 'on hold until' time to information panel when using a global sub status

    By Guest Paul Alexander,   
    • 0 replies
    • 336 views

  4. Minor Enhancement: I would like an option to be able to Remove/Clear/Unlink Assets from a Request

    By Berto2002,
    • 0 replies
    • 224 views

  5. issue after updates last night?

    By lee mcdermott,
    • 23 replies
    • 743 views

  6. Minor Enhancement: Request to put the Task/Activity Owner at the TOP, not bottom of the Activity pane

    By Berto2002,
    • 2 replies
    • 312 views

  7. Requests - Ability to add Tags/Labels to Requests to aid in identification and searching/selection

    By Martyn Houghton,   
    • 20 replies
    • 2.5k views

  8. SLA's using 2 different calendars

    By Smurfy,
    • 3 replies
    • 300 views

  9. How do you allow Customers to escalate the Priority (or request for that)?

    By Berto2002,
    • 0 replies
    • 303 views

  10. Search not producing results.

    By AndyHill,
    • 5 replies
    • 382 views

  11. log job form Power Virtual Agent/PowerAutomate

    By davidrb84,
    • 1 reply
    • 362 views

  12. Customer change details

    By Andy Woodley,
    • 3 replies
    • 806 views

  13. Status call option

    By Emily Patrick,
    • 9 replies
    • 562 views

  14. Roles: I would like to remove the permission to Resolve Requests when there are outstanding Activities

    By Berto2002,
    • 2 replies
    • 293 views

  15. New "error" message when creating a ticket from email

    By Gareth Noon,   
    • 1 reply
    • 366 views

  16. How to get asset details from Prog Capture in BMP

    By QEHNick,
    • 8 replies
    • 315 views

  17. User availability states

    By Adrian Simpkins,
    • 2 replies
    • 313 views

  18. Hyperlinks in notices

    By Michael Sharp,
    • 16 replies
    • 1.6k views

  19. Look up Email address from selected name in BPM

    By QEHNick,
    • 4 replies
    • 386 views

  20. Importing Assets from CSV - no data

    By QEHNick,
    • 10 replies
    • 491 views

  21. Sub-status - "Enabling Supplier" issue

    By Gavin James - SDDC,
    • 4 replies
    • 620 views

  22. Request list view - colours

    By Dave Longley,
    • 4 replies
    • 516 views

  23. Enable user to close their own call

    By Ann-MarieHolloway,
    • 1 reply
    • 319 views

  24. Mailing lists (again but different question)

    By HHH,
    • 0 replies
    • 243 views

  25. Improvements to email recipient suggestion

    By HHH,   
    • 4 replies
    • 279 views
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